FAQ’S

General
Information

  • A: We are open Monday through Friday from 8:00 AM to 4:00 PM. We are closed on weekends and major holidays.

  • A: Please bring a photo ID, your insurance card, a list of current medications, and any relevant medical records.

  • A: Yes, we are currently accepting new patients. Please call us at 910.222.7555 to schedule your visit.

Appointments
& Scheduling Policies

  • A: We recommend calling as soon as possible to schedule routine visits. Same-day appointments may be available for urgent needs.

  • A: Yes, we offer telehealth appointments for certain conditions. Contact us to see if your visit qualifies for virtual care.

  • A: We try our best to accommodate walk-ins for acute care needs, however we recommend calling ahead to ensure availability.

  • A: To reschedule, call our office at least 24 hours before your scheduled time, or log into our patient portal.

    Appointments that are rescheduled or cancelled with less than 24 hours notice, will be subject to a $35 fee. This policy helps us keep appointments available for other patients who may be waiting to be seen.

  • A: If you arrive 5 minutes or more after your scheduled appointment time, your appointment will need to be rescheduled. If your appointment is rescheduled due to a late arrival, there will be a $35 rescheduling fee. This is the most respectable way to keep the provider on time and allow for patients to have their full scheduled appointment time.

  • A: If you miss your scheduled appointment without notifying our office at least 24hrs in advance, you will be charged a $35 no-show fee. Repeated no-shows may result in restrictions on future scheduling or dismissal from the practice.

Billing &
Insurance

  • A: We accept most major insurance providers. Please call our office or check with your insurance company to confirm coverage.

  • A: We offer self-pay options for uninsured patients. Contact us for a list of our rates and payment plans.

  • A: You can pay your bill online through our patient portal, by phone, or in person at our office.

Services
Offered

  • A: We provide care for acute illnesses (like colds, flu, and infections), chronic disease management (such as diabetes and hypertension), gynecological care, pediatric care, and minor injuries. For a full list please see our services tab at the top of the screen and click to learn more.

  • A: Yes, we offer comprehensive annual physicals for medicare patients, adults and children.

  • A: Yes, we provide initial infertility evaluations and first-line management. Contact us to discuss your needs.

  • A: Yes, we provide comprehensive care for menopause management. Our team can help address common symptoms such as hot flashes, mood changes, sleep disturbances, and more. We offer personalized treatment options, including hormone replacement therapy (HRT) and non-hormonal approaches, tailored to your individual needs and medical history. Schedule an appointment to discuss your symptoms and find the right solution for you.

Pediatric
FAQs

  • A: Yes, we provide routine vaccinations for children following the American Academy of Pediatrics schedule.

    **For Patients with Medicaid:
    Due to Medicaid policies and regulations, we are unable to provide vaccinations on-site for patients with Medicaid coverage. Medicaid patients who need vaccinations will be referred to their local health department.

  • A: We strictly follow the American Academy of Pediatrics guidelines for immunizations to ensure the safety and well-being of our patients and community.

    Due to the immunization we have in stock, if your child requires special accommodations or a modified immunization schedule, we may recommend seeking care at a pediatric-specific clinic that can better address your individual needs.

    Our goal is to provide evidence-based care while maintaining a safe environment for all our patients.

  • A: Yes, we prioritize same-day sick visits for children whenever possible.

  • A: Yes, we offer comprehensive annual physicals for children, including sports and school physicals.

Other
Questions

  • A: If you have a life-threatening emergency, call 911 immediately. For urgent but non-life-threatening issues, contact our office or visit the nearest urgent care

  • A: Prescription refills can be requested through our patient portal or by calling our office during business hours.

  • A: Yes, we offer lab services as part of our comprehensive healthcare offerings.